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Returns & exchange information

Returns & exchange information

Return Policy

SintuOnline maintains a 14-day return policy, effective from the date of shipment delivery to the end customer, provided that the product is in its original condition with all packaging, labels and swing tags intact.

For International orders, you will be responsible for shipping the goods back to SintuOnline.

On receipt and examination of the returned product, SintuOnline will reimburse the purchase price paid for the product, excluding any applicable charges. SintuOnline will not reimburse any shipping charges relating to the order. You may choose to receive credits for returned goods.

Refunds are only processed within 7 working days of receipt of returned goods.

How To Exchange Or Return.

  1. Send an email to connect@sintuonline.com with ‘Exchange or/and Return’ in the subject line. Providing your order number, product/s to be returned or exchanged and reason for the return.
  2. Once received, SintuOnline Customer Care will process and email you a Returns Authorisation Note (RAN) shipping label.
  3. To return goods, print out RAN Shipping Label and stick over original packaging then drop off the package with the courier indicated on the label.
  4. Upon receipt of returned good, SintuOnline will process your exchange/refund within 7 working days.

Non-Returnable Items
Kindly note, the items below cannot be returned or exchanged:

Sale Items